* You may not attempt to gain unauthorized access to any part of the Website, including but not limited to, our connection ports, servers, or network.
* You agree not to interfere with or disrupt the Website or servers and networks that host the Website or cause any nuisance to other users. You may not use data mining, robots, screen scraping or similar tools on the Website except with our prior written consent.
* You agree not to interfere with or disable the security-related features of the website, or any part of its content.
* You agree not to use, copy, distribute or commercially exploit content found on this website without the prior written consent as permitted by this agreement, by law or with our prior written consent.
* You understand and agree that clickandtrip.com.au may report any suspected fraudulent, abusive, or illegal activity to law enforcement authorities.
We may cancel your registration at any time, for any reason and without prior notice, at our sole discretion. If you have already purchased a package, we will email you a copy of any confirmation before cancelling registration.
In accordance with Australian Consumer Law, fees for change and cancellation of your booking are payable by you and are not always levied by the in-destination provider. Change fees are calculated in accordance with our standard fees and set out below. Individual trip and airline cancellation fees are noted under each Trip page.
Airfare and itinerary changes will incur a fee of $100 per booking in addition to travel service provider fees.
Some trip cancellations may vary, so be sure to check individual trip cancellation policies.
These fees cover the reasonable, direct and indirect costs and processing time associated with managing changes to, or cancellations of your booking. You will also be responsible for any increase in pricing that may occur as a result of your change request.
If you need to change any aspect of your booking, please let us know immediately by logging into ‘My Account’ and selecting the ‘Amendments’ button, start a chat with one of our representatives or contact the dedicated WhatsApp emergency team number so we can work with you to find a solution. Any fees for such change or cancellation must be made via debit or credit card and will attract the applicable credit card surcharge.
For specials or non-refundable bookings, Click and Trip do not provide refunds for cancellations or changes.
What is “personal information”?
The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
* Whether the information or opinion is true or not; and
* Whether the information or opinion is recorded in a material form or not
What information do we collect?
How we collect your personal information
* We may collect personal information from you whenever you input such information into the website.
Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type that you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
If you have a complaint concerning the way we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our contact team and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Your personal information may be transferred to recipients located outside of Australia and has data protection laws protect personal information in a way that is at least substantially similar to the Australian Privacy Principles, and there will be mechanisms available to you to enforce protection of your personal information under overseas law. In the circumstances, we do not require overseas recipients to comply with the Australian Privacy Principles and we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled.
How to contact us about privacy
If you have any queries, seek access to your personal information or have a complaint about our privacy practices, you can contact us at email@example.com
We try to ensure that the arrangements we make for you are implemented as agreed. Problems encountered should be resolved locally with the supplier (such as the hotel manager, in destination supplier or airline), but if you fail to follow this course, any claim for compensation may be reduced or denied.
If you have any unresolved complaint, details should be lodged in writing (with supporting documentation, including efforts made with the service provider to resolve it) directly to Click and Trip within 30 days of returning home to Australia.
We are not responsible for any loss or damage arising from the actions of any supplier, including negligent acts. If you wish to make a complaint in respect of a supplier, you must email that complaint to firstname.lastname@example.org
Any disputes arising from our relationship will be handled by the courts in the appropriate state, and you agree to waive your right to object to an action being brought in those courts.
Refunds will only be provided in accordance with our cancellation policy.