Freqently asked questions

Click and Trip is an Australian-owned online travel agency that helps independent travellers like you find and book alternatives to group tours. Skip the sales agent and book international holiday packages 24/7 via our online platform. Click here to learn more about our experience, credentials, and company values.

Private guided trips let you choose a package that suits your schedule, budget, and activity preference. Itineraries are set in advance though you choose the dates, travel companion(s), and comfort level.

Our fully inclusive holidays feature private drivers, local private guides, and private stays. We offer trips to suit every demographic imaginable, from couples to singles, retirees to families, and everyone in between.

To book a trip, head to either the Destination or Trips page. Once you select your preferred itinerary, scroll down to the booking section next to the weather map to fill in your desired requirements. If you’d like to include international flights, refer to the list of applicable airlines which appears before confirming your trip. Selecting “No Flights” takes you to the final page for secure payment.

We’re the sole Australian company for many of our travel partners as well as the exclusive vendor for some of our products. What’s more, we’re the first online travel agency to offer instant confirmation for private guided trips. Such bookings were previously limited to custom tours by sales agents. Needless to say, we’re proud to serve a niche market!

Click and Trip is accredited by the International Air Transit Association (IATA 02366862), which sets international standards for airline ticket sales. We also have more than 30 years of combined experience in the tourism industry. To learn more about our qualified representatives, click here.

Our holiday packages were designed with you in mind. This is no place for mass-marketed travel tours! Instead, we’ve handpicked our suppliers and arranged comprehensive support to ensure a unique and memorable experience.

We make it easy for you to plan, book and enjoy your next adventure. Select an itinerary based on your travel preferences, identify the best time to travel using our interactive weather maps and choose your preferred airline. After receiving confirmation, you can access your account, download travel checklists, book visas, and more. Let us simplify your experience!

Our three travel styles — Essentials, Explorer, and Adventurer — include a range of travel experiences. We also offer standards from comfort (3*) to ultra-luxurious (5*). Visit our trip styles page here to find your perfect fit.

Absolutely! You’ll still receive the same inclusions as a couple, family, or small group, plus private local guides and drivers. Our suppliers always provide a safe travel environment regardless of group preference. Please note our all-inclusive pricing for accommodation, transportation, and guides is charged per travel group. Solo travellers are charged a single supplement fee.

To help you decide when to travel, we’ve included an interactive weather map on each destination page and next to the booking section on each trip page. The left side indicates average high temperatures by month and on the right provides some helpful hints. Our recommended travel months are based on weather and travel value. For example, Christmas is the best travel period for certain destinations, although it’s also high season. Earlier December travel likely offers similar weather conditions at a lower price.

We strongly recommend purchasing travel insurance and researching the climate in advance. That way, you’ll be more likely to avoid unforeseen weather-related travel delays.

In some of our trips, our local supplier requires that all travellers hold proper personal medical insurance and for any travellers that do not hold insurance and refuse to sign the waiver before the departure date, the supplier reserves the right not to proceed with the trip and will incur cancellation charges. This will be noted under the important section at the bottom of each trip.

Where it is not noted by the supplier under the important section, the Department of Foreign Affairs and Trade still highly recommends travel insurance for all overseas travellers. Click and Trip supports this recommendation and provides information on available policies, how to buy as well as other pointers.

Travel insurance protects against unforeseen events that could prevent you from travelling. Please don’t delay! We encourage travellers to book a policy after receiving their personalised documents. Travel insurance is normally covered from the day of purchase. In other words, you’ll be protected from incidents prior to departure, depending on your coverage.

At a minimum, your travel insurance should cover cancellation, medical and repatriation expenses. It should also include personal injury and accident, death, loss of personal baggage and money, as well as personal liability insurance.

Credit card companies and reciprocal medical coverage agreements do not always include comprehensive insurance. To learn more, talk to a recommended travel insurance provider or read our terms and conditions.

If you have questions about your trip, please log into your online account and check the travel information provided. If you still have questions, feel free to contact us via chat or email. We’re here to help! If a problem arises before or during your trip, reach out to an emergency contact team member. We provide these details to our travellers in advance.

Our website was designed to be as user-friendly and automated as possible. Everything you need is easily accessible online, from en-route enquiries to booking terms and conditions. If you prefer to speak with someone, we have a call centre that can assist with any enquiries you may have about our trips or services. They can be reached on 1300 833 149. What’s more, our chat service is monitored daily, and we provide a WhatsApp number for existing bookings departing within 48 hours. Please note that we cannot take payments over the phone. Check out our Contact Us page to learn more.

All our booked travellers have access to our Emergency Contact Team to support your trip from beginning to end. We offer global emergency assistance, such as travel changes and cancellations within 48 hours of departure.

Some trip cancellations may vary, so be sure to check individual trip cancellation policies.

Unfortunately, we don’t offer fully customised trips; however, if there is a minor amendment to what is provided, please contact us for options we may be able to assist with. We do provide a self-booking system with a range of trip itineraries, inclusions, and standards to best suit your needs. For more days at leisure, we recommend selecting the essential trip itineraries as they typically include fewer daily scheduled activities.

The “No Flights” option, or modifying your flight date search, allows you to accommodate side trips or excursions easily. Check out our tutorial video HERE on how to modify flights.

Absolutely. Please indicate any special requests like bedding, dietary, or medical requirements on the confirmation page. We’ll do our best to accommodate your needs. Some airlines require advanced notification of dietary requirements, while other hotels limit capacity for rooms or suites. Please note that we cannot meet every request though we’ll do our best to make a memorable trip.

Yes, you can upgrade your trip standard upon receipt of the booking confirmation. However, verification incurs a $100 AUD Click and Trip fee per booking as well as applicable upgrade fees.

Not all of our vehicles are wheelchair accessible, which precludes wheelchair users and limited-mobility travellers. Please get in touch before booking to check your exact mobility requirements. Travellers should be reasonably fit to participate in all our trips. As always, please consult your doctor for all health enquiries before booking.

“From prices” are the best prices available within a calendar year; they’re generally based on two people sharing a room in the low season. Prices may be subjected to additional fees. For example, high-season travel, solo travel or larger group/room size may exceed the “from price.” International flight pricing depends on your airline choice, date, and routing.

We outline all our inclusions and exclusions on each trip page. At a minimum, our trips include privately guided sightseeing tours, accommodation, and transfers. Unless otherwise mentioned, the trip excludes international flights, passport and visa fees, insurance, laundry expenses, phone calls and meals not outlined in the itinerary. Tips to drivers and local city guides are not included in our comfort and deluxe trip standards.

Once payment is authorised, you’ll receive an email receipt and account activation. You can view your booking on your account by clicking on the man icon in the top right corner of any Click and Trip page. My Account lets you make additional selections like booking seats on flights. You can also check visas, vaccinations, airport lounge passes or view travel checklists. Personalised travel documents are available for download 3–6 days after making your booking.

Please check your junk folder if you don’t get a response. If you still need help finding our email, please email us at contact@clickandtrip.com.au and include “Booking Confirmation Not Received” in the subject line. You can also use our Contact Us page.

Of course. Please select your departing Australian airport or “no flights” to get started. Please note we do not offer flight-only bookings. You may also book international flights for any trip and modify them in the flight list. Trips do not require confirmation of international flights if you prefer to make your own flight arrangements.

As an IATA-accredited agency, we’re authorised to sell international and domestic airline tickets. We try to include the best possible pricing and airfare solutions to pair your trip with your favourite airline. The airfare search is autogenerated based on your input, and each airline’s prices and fees are outlined in the “Mini Rules” display. These rules and fees are taken directly from each airline. We recommend selecting a flexible ticket with minimum change and cancellation fees which tend to be higher in price. A full copy of the airline’s terms and conditions is provided on your e-ticket in your travel booklet. Internal trip flights are booked and supplied by Click and Trip.

You can select your preferred airline cabin, including economy, premium economy, and business class. Start by viewing the airline list when booking your flight(s) on your trip. Flights requiring frequent flyer points must be booked directly with the airline.

Travellers interested in earning frequent flyer points should include membership numbers in their booking. Upgrades are not always available on all tickets. Please refer to the “Upgradable Using Points” section of the “Mini Rules”, which is up to each airline’s discretion. We are not responsible for frequent flyer upgrades or related bookings.

If you’d like to check upgraded pricing after booking, please reach out via My Account under the “Amendments” button. We’ll let you know the upgraded price and check availability. Please be advised that upgrades are subject to change fees and upgrade costs. Upgrade availability may vary.

We try to include exact or similar examples under each trip standard. If you did not receive the listed product or service, we substitute one of a similar style, star rating, and location.

We instantly confirm services such as transfers and guides. However, due to different hotel reservation systems, it is not always possible to check live availability at the time of booking. Our team confirms all itineraries and does our best to book as advertised. Even so, some itineraries may be substituted or reversed. Bookings are automatically sent out 24 hours a day to suppliers for confirmation. The suppliers may take up to 72 hours to respond.

Yes! We sometimes offer flash sales via email. These flash sales consist of discounted airfares and trips. We only provide flash sales during select periods, and savings are based on the retail price advertised online. Please register to receive our newsletter and opt-in to marketing for flash sale notifications.